Live chat support

Live chat support on websites is a customer support service that allows website visitors to communicate with a customer service representative in real-time through a chat window. This type of support is typically accessed through a button or link on the website, which opens a chat window that allows the user to type in their questions or concerns.

Live chat support can be a convenient and efficient way for website visitors to get assistance with their questions or issues, as it provides an immediate response from a customer service representative. It can also be a more cost-effective option for businesses compared to traditional phone support, as one representative can handle multiple chats at once.

Live chat support can be particularly beneficial for e-commerce websites, as it can help to improve the overall customer experience and increase the likelihood of a successful purchase. It can also help to reduce cart abandonment rates, as customers can get help with any issues or questions they may have during the checkout process.